Last updated 1 June 2026
We do our best to provide you with good care. Even so, it may happen that you are not satisfied about something. This complaints procedure explains which steps you can take. Our procedure complies with the Dutch Care Quality, Complaints and Disputes Act (Wkkgz).
First discuss it with your dentist
The first step is usually a conversation with your treating dentist or a member of the practice staff. A complaint often arises from a misunderstanding and a conversation can clarify a great deal. We take your signal seriously and look for a solution together with you.
The complaints officer
If you cannot resolve the matter with the practice or find it difficult to discuss your complaint yourself, you can make use of an independent complaints officer free of charge. This officer listens to you, provides information and advice and can mediate between you and the practice.
The professional organisation’s complaints scheme
Our practice is affiliated with the complaints scheme of the professional organisation KNMT. Through this scheme the independent complaints officer is available and the handling of your complaint is arranged. You can ask the practice how to reach the complaints officer.
Time frames
After receiving your complaint we aim to get in touch with you within a reasonable period. Under the Wkkgz you receive in principle a substantiated assessment of your complaint within six weeks. This period may, if necessary, be extended by a few weeks.
The disputes body
If the handling of your complaint does not lead to a solution you are satisfied with, you can, as a final step, submit your complaint to the independent Dental Care Disputes Body (Geschilleninstantie Mondzorg). This body issues a binding ruling and can, if necessary, award compensation.
If you have a question about this complaints procedure, please feel free to contact us at info@omniadental.nl or at +31 6 11437329.